These Terms & Conditions constitute the full legal agreement between you and nurtar governing your use of the platform. Please read them carefully before registering or placing any wager.
Key points from these Terms — this summary does not replace the full text below, which is the binding agreement.
You must be at least 21 years of age and a verified Philippine resident to hold a nurtar account. Registration by minors is strictly prohibited and accounts will be closed if underage access is detected.
Each individual may hold only one nurtar account. Duplicate accounts are prohibited and will result in permanent suspension of all associated accounts and forfeiture of any balances held within them.
You are responsible for all activity on your nurtar account. Sharing your login credentials is prohibited. nurtar will not be liable for losses arising from unauthorised access caused by your failure to secure your account.
All bonuses awarded by nurtar are subject to specific wagering requirements and validity periods. Attempting to exploit promotions through multiple accounts, collusion, or irregular play patterns will result in bonus forfeiture.
Withdrawals are processed to verified payment methods only. KYC documentation is required before any withdrawal can be processed. nurtar reserves the right to request additional verification at any time.
nurtar operates within PAGCOR's regulatory framework. These Terms must be read in conjunction with applicable Philippine gaming laws and PAGCOR regulations, which take precedence in the event of any conflict.
For the purposes of these Terms & Conditions, the following definitions apply:
These Terms & Conditions, together with the nurtar Privacy Policy, Responsible Gaming Policy, and any specific promotion or bonus terms published on the Platform, constitute the entire agreement between you and nurtar governing your use of the Platform.
Your acceptance of these Terms is confirmed when you: (a) click the acceptance checkbox during account registration; (b) complete account registration on the Platform; or (c) use any feature or service of the Platform after these Terms have been published. You are responsible for reviewing these Terms periodically. Continued use of the Platform following publication of updated Terms constitutes acceptance of the revised Terms.
These Terms are available in English. In the event of any inconsistency between the English version and any translated version, the English version shall prevail.
To register and maintain a nurtar Account, you must satisfy all of the following eligibility criteria at the time of registration and at all times thereafter:
nurtar reserves the right to request evidence confirming your eligibility at any time. Failure to provide satisfactory evidence may result in suspension or closure of your Account and forfeiture of any balance held in excess of your verified net deposits.
To access real-money gaming services on the nurtar platform, you must complete account registration and pass KYC verification. Registration requires you to provide accurate, current, and complete information including your full legal name, date of birth, Philippine mobile number, and a valid email address.
4.1 KYC Documentation
In accordance with PAGCOR requirements, nurtar is obligated to verify the identity and age of all Members before permitting real-money deposits or withdrawals. You will be required to submit:
KYC verification is typically completed within 5–15 minutes for Members submitting clear, unobstructed documents. nurtar reserves the right to request additional documentation where the submitted materials are insufficient or raise concerns regarding identity or age.
4.2 Accuracy of Information
You warrant that all information provided to nurtar during registration and at any point thereafter is accurate, true, and complete. You undertake to notify nurtar promptly of any changes to your registered information. nurtar accepts no liability for losses arising from your failure to maintain accurate account information.
4.3 One Account Rule
Each individual is permitted to hold only one nurtar Account. If nurtar identifies multiple accounts held by the same individual, all duplicate accounts will be permanently closed, and any balances held therein may be forfeited. Where the duplication results from a technical error on nurtar's part, affected Members should contact support to resolve the matter.
You are solely responsible for maintaining the confidentiality and security of your nurtar Account login credentials, including your password and any two-factor authentication codes. You must not share your login credentials with any third party.
You agree to notify nurtar's support team immediately upon becoming aware of any unauthorised access to or use of your Account. nurtar will not be liable for any loss or damage arising from your failure to comply with these security obligations.
nurtar employs 256-bit SSL encryption across all platform connections and implements session timeout policies to protect inactive accounts. However, these measures do not substitute for your own security obligations. nurtar strongly recommends enabling two-factor authentication on your Account and using a unique, strong password that is not reused across other services.
nurtar will never contact you to request your password, one-time PIN, or full payment card details via email, live chat, or telephone. If you receive such a request purportedly from nurtar, it is fraudulent and should be reported to [email protected] immediately.
nurtar accepts deposits via GCash, PayMaya, BPI, BDO, and Metrobank. All Wallet balances are denominated in Philippine Pesos (PHP). The minimum deposit amount is ₱100.
Deposits made via GCash and PayMaya are credited to your Wallet instantly upon successful transaction confirmation. Bank transfer deposits (BPI, BDO, Metrobank) are typically credited within the same business day, subject to the processing schedules of the relevant financial institution.
nurtar does not charge deposit fees. However, your payment service provider may impose transaction fees independent of nurtar. You are responsible for confirming any such charges with your provider before initiating a deposit.
All deposits must originate from a payment method registered in your own name. Deposits from third-party accounts — including family members — are not permitted and may result in Account suspension and return of funds to the source account.
nurtar reserves the right to request verification of your payment method at any time. Failure to verify ownership of a payment method may result in suspension of withdrawal privileges until verification is completed.
Withdrawals are available to verified nurtar Members who have completed KYC verification. The minimum withdrawal amount is ₱200. Withdrawals are processed to the same payment method used for deposits wherever technically possible.
GCash and PayMaya withdrawals for verified accounts are typically processed within 30 minutes during operational hours. Members at Gold VIP tier or above receive priority queue processing. Bank transfer withdrawals (BPI, BDO, Metrobank) are processed within one to three business days, subject to the receiving institution's schedule.
Before processing any withdrawal, nurtar may conduct additional verification checks, including but not limited to: confirmation of identity documents, source of funds verification, and review of wagering activity. These checks are required under PAGCOR's Anti-Money Laundering (AML) compliance obligations and are not discretionary.
nurtar reserves the right to limit, delay, or decline a withdrawal request where there is a reasonable suspicion of fraud, money laundering, or violation of these Terms. In such cases, nurtar will notify the Member and may request additional documentation.
nurtar may from time to time offer bonuses, free spins, cashback, reload bonuses, and other promotional incentives to Members. Each promotion is subject to specific terms published alongside the offer, including wagering requirements, minimum deposit thresholds, eligible game restrictions, and expiry periods.
General conditions applicable to all nurtar bonuses include:
Where nurtar determines that a Member has engaged in bonus abuse — including but not limited to creating multiple accounts to claim bonuses, exploiting technical errors, or employing strategies designed solely to complete wagering requirements without genuine gaming intent — nurtar reserves the right to forfeit any outstanding bonus balances and associated winnings and may suspend the relevant Account.
All bets placed on the nurtar platform are subject to the specific rules governing the relevant game or event. Game-specific rules are accessible within each game or sports market on the Platform and form part of these Terms by reference.
The following general betting rules apply across all nurtar wagering activities:
For sports betting specifically, settlement is based on the official result as declared by the governing body of the relevant sport at the conclusion of the event. In-play bets accepted prior to an incident or goal that has already occurred but not yet been reflected in the live feed may be voided by nurtar at its discretion.
The following activities are strictly prohibited on the nurtar platform and constitute material breaches of these Terms:
Where nurtar identifies or reasonably suspects prohibited conduct, it reserves the right to immediately suspend or permanently close the relevant Account, forfeit any balance therein to the extent permitted by law, and report the matter to PAGCOR or relevant Philippine law enforcement authorities.
All content on the nurtar Platform — including but not limited to software, game code, graphics, logos, trademarks, text, audio, video, and database content — is the intellectual property of nurtar or its licensors and is protected by applicable Philippine and international intellectual property laws.
nurtar grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for your personal, non-commercial entertainment purposes in accordance with these Terms. This licence does not include any right to: (a) copy, reproduce, or distribute Platform content; (b) create derivative works from Platform content; (c) use Platform content for commercial purposes; or (d) frame or mirror any part of the Platform on any other website or application.
The nurtar name, logo, and associated brand elements are trademarks of nurtar. No licence to use these marks is granted by these Terms or implied by your use of the Platform.
To the maximum extent permitted by applicable Philippine law, nurtar's total aggregate liability to any Member arising out of or in connection with these Terms or the use of the Platform shall not exceed the total amount deposited by that Member in the thirty (30) days preceding the event giving rise to the claim.
nurtar shall not be liable for:
Nothing in these Terms limits nurtar's liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable Philippine law.
nurtar reserves the right to suspend, restrict, or permanently close your Account and/or refuse service at any time, with or without prior notice, where:
Upon termination of your Account for reasons other than breach or fraud, any verified remaining Wallet balance will be returned to your registered payment method following completion of any outstanding verification requirements. Bonuses and bonus-derived winnings are not withdrawable upon termination.
You may close your Account at any time by contacting nurtar support at [email protected]. Closure requests will be processed within five (5) business days. Voluntary account closure does not affect your right to receive any verified outstanding balance.
nurtar is committed to providing a responsible gaming environment for all Members. We recognise that gambling can cause harm when not approached mindfully and we provide a range of tools to help Members manage their gaming activity.
The following responsible gaming tools are available to all verified nurtar Members:
Any increase to a deposit limit takes effect after a mandatory cooling-off period of 24 hours. Decreases to limits take effect immediately. Self-exclusion cannot be reversed before the elected period has expired.
nurtar actively monitors for behavioural indicators of problem gambling and may proactively reach out to Members displaying concerning patterns. For further information, visit our Responsible Gaming page.
nurtar collects, processes, and retains personal data in accordance with its Privacy Policy, which forms part of these Terms by reference. By registering on the Platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.
nurtar processes personal data for the purposes of account management, KYC compliance, fraud prevention, AML monitoring, customer support, and — where you have provided consent — direct marketing communications. nurtar does not sell your personal data to third parties for commercial purposes.
nurtar shares personal data with third parties only where required for the provision of platform services (including payment processors, KYC verification providers, and game suppliers), where required by PAGCOR or applicable law, or where you have given explicit consent. All data sharing is governed by appropriate data processing agreements.
These Terms & Conditions are governed by and shall be construed in accordance with the laws of the Republic of the Philippines, including applicable PAGCOR regulations and Republic Act No. 9487 (PAGCOR Charter) as amended.
Any dispute arising out of or in connection with these Terms that cannot be resolved through good-faith negotiation between you and nurtar shall be subject to the exclusive jurisdiction of the competent courts of the Philippines.
Before initiating formal proceedings, Members are encouraged to contact nurtar's support team at [email protected] to seek resolution. nurtar is committed to addressing member complaints promptly and fairly in the first instance.
nurtar reserves the right to amend, update, or replace these Terms & Conditions at any time. Material changes will be communicated to Members via registered email address and/or a prominent notice on the Platform at least seven (7) days before taking effect, except where immediate implementation is required by applicable law or PAGCOR directive.
The date of the most recent update is displayed at the top of this page. Your continued use of the Platform following the effective date of any updated Terms constitutes your acceptance of the revised Terms. If you do not accept the revised Terms, you must stop using the Platform and may request account closure.
For questions, concerns, or complaints regarding these Terms & Conditions or your nurtar Account, you may contact nurtar's support team through the following channels:
nurtar aims to respond to all written enquiries within 24 hours and to resolve complaints within five (5) business days of receipt of all required information.
You've read the Terms. The full nurtar Casino platform — slots, live dealer, sports, bingo, and sabong — is ready when you are.